FAQ ON DEMAND | barressential
top of page

frequently asked questions

barressential on demand

KEY POINTS

  • Each video is subscribed to separately.

  • Once subscribed, you have access to the video for 48 hours. You can play it as many times as you like during that period.

  • Your subscription will end automatically at the end of 48 hours (after you made payment). 

WHO ARE THE CLASSES SUITABLE FOR?​

The classes are widely suitable for anyone. As long as you are not suffering from chronic injuries, you are able to join us. We provide modifications for the beginners and challenges for the more advanced students so everyone gets an amazing workout - EVERY TIME!

 

We have special PRENATAL videos for mothers in their first and second trimester. We require all clients to obtain the approval of their OBGYN prior to taking part in our sessions - both physically, live streamed or on demand. This is mandatory. 

HOW LONG IS A CLASS?

The videos vary from 20 to 30 minutes.

WHAT DEVICE SHOULD I USE?

You can use a desktop, laptop, tablet or smart TV/Apple TV to view our workouts. Although you can view the videos on your phone, it won't be the optimal screen size so we don't recommend this option.

HOW MUCH IS A CLASS?

Prices vary from LKR 700 to LKR 850 depending on the duration of the video. The transaction occurs in USD and you require a credit card to make payment. Bank transfers or payments in cash will not be possible.

I'M NEW TO THIS, PLEASE WALK ME THROUGH THE STEPS

Happy to!

  • Head to www.barressential.com/on-demand

  • Pick the video of your choice

  • Click/tap the coloured button "RENT NOW" underneath the video.

  • A pop up from "Cleeng" will appear. You will need to create a new account.

  • Create account (one time) using your email or connect to your Facebook or Google accounts.

  • Follow instruction in pop up to add your credit card and complete the transaction

  • The transaction processes and the pop up disseapers

  • Your video player should reload and you should now have access to the video

  • On the top right hand corner you can see the number of hours you have left.

  • Press play and enjoy your workout!

WHAT DO I NEED FOR A CLASS?

As always, we recommend having some water and a small towel near you (to wipe off that sweat!). We also recommend a mat (or a carpet or other soft surfaces), a stable surface (hard backed chair, a counter top or wall), a small ball (or rolled up towel) and some weights (don't have weights? try two filled water bottles!). You can wear whatever you like! No one can see you - the whackier the better!

I HAVE PAID FOR MY CLASS BUT IT DOESN'T LOAD

You would have received an email when you purchased your class. Click on it and log in to the video with your credentials

OR

You can log in using the same credentials directly to Cleeng using this link. Here you can see your purchase history and click on active subscriptions to view your video.

OR 

It might be a cache issue so please try logging in using another browser (Chrome, Firefox, Safari) and/or clear your browsing history and caches before trying again.

OR

Safari users: 

This problem is related to the Safari cross-site policy, meaning that the browser recognizes that the content embedded on the website is hosted on a different domain, which conflicts with the way it handles web security. There are two ways to solve this problem:

  1. Logout and then login again with email and password.

  2. Disable Website tracking in Safari: go to Safari -> Preferences -> Privacy and un-check the box right next to the “Website tracking” setting.

​

For more troubleshoot options, please check out this link

if you have any other questions that are not covered by these FAQs, please email us at hello@barressential.com (not Instagram) and we'd be happy to help!

bottom of page